Gartner predicts that conversational AI will reduce contact center agent labor costs by $80 billion by 2026.
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
AI and analytics enhance customer experience and cut costs.
Call centers have a lot of client data available to them, but it's often locked up in myriad legacy systems. Streaming analytics can help speed
Free Report: Download this white paper and learn how cognitive computing can help with enhanced call center customer satisfaction and make a call center's …
How ehealth turned to a web harvesting tool from Connotate to help its call centers complete calls quickly by finding the right