Call Center Conundrum: The Future is Flexibility
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Verizon Adds Real-Time Intelligence to its Call Centers
AI and analytics enhance customer experience and cut costs.
How Call Centers Use Streaming Analytics for Real-Time Answers
Call centers have a lot of client data available to them, but it's often locked up in myriad legacy systems. Streaming analytics can help speed
How Cognitive Computing Improves the Call Center Customer Experience
Free Report: Download this white paper and learn how cognitive computing can help with enhanced call center customer satisfaction and make a call center's …
How a Web Harvesting Tool Helped Health Insurance Enrollment
How ehealth turned to a web harvesting tool from Connotate to help its call centers complete calls quickly by finding the right