Respond to Your Customer’s Customer, Gain a Customer for Life
As manufacturing becomes more real-time-driven, determining how your client helps their own customers on the fly becomes
CallMiner Introduces New Real-Time Analytics Client Service Platform
New interaction analytics modules will provide customer intelligence using the Eureka platform
How Enterprises Can Mimic the Private Communication Experience
With the growth of various chatbots in social media, consumers are increasingly expecting to mimic private communications in real-time with companies,