How Digital Onboarding Fuels Data-Driven Insights
Digital onboarding can yield an increased volume and variety of customer data, near-real-time data-driven insights, and the ability to build personalized …
Holiday Gift Returns: Another Chance to Engage the Customer
Retailers are using end-to-end return management systems to successfully execute reverse logistics and grow brand loyalty amid the busy holiday shopping
Retail is the Ultimate Testing Ground for AI/ML
The complexity of retail is begging for more investment in AI/ML to determine how much it can improve the way companies interact with customers and each
Coming: More Chats with AI, Anytime, Anywhere
Organizations are turning to conversational AI to meet communication demands, with the adoption of chatbots and conversational interfaces reaching an …
Do You Even Know What is Happening in Your Back Office?
If back offices can untangle disjointed legacy systems and standardize methodology similar to the call center for benchmarking productivity, the possibilities …
