customer experience management Archives

Conversation Survey Automation Next Step For Customer Experience

Customer service organizations need AI and automation solutions to deliver efficiencies while also ensuring they understand the customer's

The key: Fresh, timely data that drives insight and action. Here's how to create a steady

AI and analytics enhance customer experience and cut costs.

Real-time data is everywhere, and we're all willing partners in providing it. But there are still plenty of wrinkles to smooth

Swisscom is building capacity to offer customized, real-time customer experiences through artificial

With enterprise execs pondering IoT developments, the earliest winners seem to be in the areas of customer experience and supply chain

While everyone wants to leverage IoT to business success, there are many things to consider when you build IoT projects in your business

While 2017's holiday retail sales seem to have broken records, real-time tech may hold some of the clues as to why it was so epic of a shopping

By 2021, applying AI to customer relationship management could produce $1.1 trillion in GDP and create 800,000 new

Businesses are ramping up their use of virtual assistants – or “conversational user interfaces” -- for customer