Salesforce: AI Could Boost CRM By $1 Billion
By 2021, applying AI to customer relationship management could produce $1.1 trillion in GDP and create 800,000 new
Real-Time Customer Service Will Soon Be the Rule
Businesses are ramping up their use of virtual assistants – or “conversational user interfaces” -- for customer
Swimming Across Digital Channels in Real-Time
Simply Business can do more than just web analytics. It has been able to join different data streams to create a unified view of their customers and the …
Why Data Is the Future of Live Events
How real-time data can be used to personalize events, enhance attendee experience, and produce measurable business
How a Travel Club Gets Personal to Boost Sales
How a travel club used customer segmentation to personalize its customer targeting and improve customer
How a Web Harvesting Tool Helped Health Insurance Enrollment
How ehealth turned to a web harvesting tool from Connotate to help its call centers complete calls quickly by finding the right
Levi’s Real-Time Tracking of Jeans: RFID in Retail
With RFID, Intel analytics, and sensors, Levi's can quickly find a pair of jeans a customer left by the
Making Customer Call Centers Productive and Painless
How do you decrease customer wait times at call
Workforce Management: How Real-Time Messaging Helps Hyatt
A real-time messaging system from Lua helped Hyatt with workforce management and also improved customer experience for
Making Every Moment Count for Customers
Putting the customer first often means using real-time analytics, especially in areas such as data intelligence and customer