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How NLU is Helping Improve Agent Performance For Better CX

How NLU is Helping Improve Agent Performance For Better CX

NLU offers companies the power to improve quality management and to activate the best insights for a better overall customer

February 22, 2021 | Analytics, Artificial intelligence technologies, From Our Experts, Industry Insights, Natural Language Processing, Real-Time Decisions, Retail | 0 Comments
3 Things Preventing Your Business from Being Remotely Consumable in the Era of Distancing

3 Things Preventing Your Business from Being Remotely Consumable in the Era of Distancing

Without fail, the fastest moving and most resilient companies are laser-focused on two things: ecosystems and reducing

November 16, 2020 | Big data architectures, Real-Time Decisions | 0 Comments
Blockchain, Unchained: 5 Key Use Cases

Blockchain, Unchained: 5 Key Use Cases

To achieve success with blockchain, PwC advises proponents to focus on collaboration beyond the walls of their

November 11, 2020 | Blockchain, From Our Experts | 0 Comments
The Ultimate Guide to Enterprise Chatbots

The Ultimate Guide to Enterprise Chatbots

Business bots will soon become a major customer communication

September 14, 2020 | Artificial intelligence technologies, Expert Systems, Natural Language Processing | 0 Comments
Your Customers Interact with Your Brand in Real-Time, It’s Time You Follow Suit

Your Customers Interact with Your Brand in Real-Time, It’s Time You Follow Suit

Today's digitally-savvy, continuously connected consumers have no patience for data latency and data silos that are the main obstacles to a relevant, …

August 26, 2020 | Analytics, Customer Experience Management, From Our Experts, Real-Time Decisions | 0 Comments
Developing A Voice Assistant for Healthcare? Don’t Forget the HIPAA-cractic Oath

Developing A Voice Assistant for Healthcare? Don’t Forget the HIPAA-cractic Oath

Healthcare is highly personal and oftentimes extremely emotional, and the bar for healthcare organizations providing voice applications is very

December 10, 2019 | Cognitive Computing, From Our Experts, Streaming analytics, event processing | 0 Comments
How AI-powered Chatbots Enhance Customer Engagement

How AI-powered Chatbots Enhance Customer Engagement

In the coming years, almost all the leading organizations will use chatbots to improvise their customer service and generate good business results for the …

November 29, 2019 | Customer Experience Management | 0 Comments
Conversational Service Automation Next Step For Customer Experience

Conversational Service Automation Next Step For Customer Experience

Customer service organizations need AI and automation solutions to deliver efficiencies while also ensuring they understand the customer's

October 16, 2019 | Artificial intelligence technologies, Customer Experience Management, Decision Automation | 0 Comments
5 Keys to Better Customer Experiences and Revenue

5 Keys to Better Customer Experiences and Revenue

The key: Fresh, timely data that drives insight and action. Here's how to create a steady

May 29, 2019 | Customer Experience Management, Decision Management, Expert Voices, From Our Experts, Trending Now | 0 Comments
Verizon Adds Real-Time Intelligence to its Call Centers

Verizon Adds Real-Time Intelligence to its Call Centers

AI and analytics enhance customer experience and cut costs.

May 8, 2019 | Analytics, Artificial intelligence technologies, Big Data, Deep Learning, Machine Learning, Trending Now | 0 Comments
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Spotlight

  • Improving FinServ Application Performance by Reducing Latency

    Improving FinServ Application Performance by Reducing Latency

    February 23, 2021 | 0 Comments
  • Aiding Banks in Their Transition to Real-Time Financial Services

    Aiding Banks in Their Transition to Real-Time Financial Services

    February 22, 2021 | 0 Comments
  • FinServ Legacy Modernization via Hybrid Cloud

    FinServ Legacy Modernization via Hybrid Cloud

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    Graph Analytics Processing Requirements Get New Attention

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Videos and Podcasts

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    Fog & Edge Computing video series: ADLINK

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    Creating Business Value with the IoT: Red Hat

  • Big Data Visualization

    First Look: Zoomdata's Big Data Visualization Platform

  • Big Data

    First Look: TIBCO’s Accelerator for Apache Spark

  • Empowering the CIO video series

    Empowering the CIO Series: Rocana

  • Streaming analytics

    First Look: StreamAnalytix

  • Edge analytics

    Real-time edge analytics: IBM and Apache Quarks

Content Hubs

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    Center for Continuous Intelligence

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    Center for Cognitive Computing

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    Industries Still Must Tighten Up Their Supply Chains

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