4 Strategies for 24 x 7 Customer Connection
Every company, big or small, must find ways to maintain continuous real-time presence with customers, Wharton professors
Recruiting AI for Smarter, Unbiased Hiring
Human bias is a problem in hiring and ML algorithms. Used properly, Artificial Intelligence could help.
HBR Sees Investments in Real-Time Customer Analytics Accelerating
A new survey of customer analytics spending shows big growth in the space over the past year will likely
Real-Time Customer Service Will Soon Be the Rule
Businesses are ramping up their use of virtual assistants – or “conversational user interfaces” -- for customer