Intelligent Chat Analytics Aids Privacy Rules Compliance
Intelligent chat analytics help brands create powerful customer experiences while staying compliant with changing privacy
Emotion AI Dives Deeper into Customer Interactions
Emotion AI is about understanding the behaviors that let you measure and influence the emotions in an
Real-time Analytics News Roundup for Week Ending August 1
In the news this week: IBM launches a new AI-based solution to help brands identify influencers, a new deep learning product for sentiment analysis, and
Making Remote Work More Effective with Enterprise Search
Intelligent enterprise search enables productivity by unifying content platforms into a personalized, AI-powered search
IBM Advances Sentiment Analytics via Watson AI Services
IBM researchers first showcased this capability last year as part of Project Debater and is now moving to commercialize that capability within offerings such …
Happy and Productive at Your Job? HR Wants to Know — Right Now
Real-time performance reviews, staffing analyses, and employee mood indicators? Welcome to the world of digital HR
Data in Disasters: Using Real-Time Analytics to Save Lives
Can real-time analytics be leveraged for disaster response? A leading innovator in the field outlines strategies and lessons
Twitter Launches Real-Time Analytics for Brands
Twitter is now offering a real-time analytics tool for companies to manage their
Report: Text Analytics Must Move Beyond Social
Businesses that use text analytics to analyze the growing amount of unstructured data should look for systems that allow integration with structured
Opinion Mining’s Donald Trump Challenge: Getting at “Why”
Sentiment analysis, or opinion mining, comes with challenges and opportunities in politics and business. One hurdle is understanding why the public is feeling …