Financial Services 2022: Customer Experience Looms Large
Banks have a lot on their plate in 2022 in terms of keeping pace with technology and meeting customers’ changing digital
Cheryl Chiodi leads the financial services team at digital intelligence company ABBYY where she works closely with financial institutions to improve operational efficiency and achieve customer excellence. Cheryl is an experienced author and speaker on financial services industry trends and frequently delivers keynotes at the Wall Street Technology Association and The Taiwan Academy of Banking and Finance. Before joining ABBYY, Cheryl led Industry Marketing for Financial Services at Appian and prior to that held a number of positions at large organizations such as Red Hat, Akamai, Pegasystems, BAE Systems — Applied Intelligence, and Monitor-Deloitte. Cheryl holds a BFA in Visual Design from UMASS Dartmouth.
Banks have a lot on their plate in 2022 in terms of keeping pace with technology and meeting customers’ changing digital
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