Customer Experience Improvements Require Data Context
Solidifying an omnichannel, data-driven approach can accelerate a company’s digital transformation journey and drive business success.
Topic: Industry Insights
How various industries use real-time analytics to improve the business bottom line. We explore both physical, IoT uses (such as sensor data in manufacturing, transportation, and energy) as well as use of transactional and Web data, such as in the financial services, marketing, and customer-experience management industries.
AI at the Heart of National Grid Infrastructure Investments
The AI-driven initiatives aim to lessen the complexity of monitoring to help improve everything from maintenance planning to quality checks to
Why CSPs and Retailers Should Partner in a Customer-Centric Economy
Operators can acquire a new customer base by supplying real-time consumer intelligence to merchants for targeted marketing campaigns and other
New AI Algorithm Could Detect COVID From Your Cough
The aim of the AI algorithm is to separate healthy patients from ill but asymptomatic ones based on coughing tone, feeling, and other
Edge Computing Enhances In-Store Retail
By leveraging open edge computing solutions, it is now possible to create data-driven retail solutions that augment existing assets rather than replace
5G Will Boost AR and VR on the Frontlines
AR/VR using 5G may usher in changes for frontline workers' jobs in the next wave of digital transformation in many organizations.
Real-time Applications and Business Transformation
Businesses are striving to develop digital transformation solutions that increase customer satisfaction, retention, and long-term
AI Fairness Depends on Our Ability to Remove and Detect Bias
To overcome AI bias challenges, businesses should utilize technology to address the problem head-on and at a
New Statistical Model Could Improve Wind Energy Integration
The statistical models allow the team to make predictions using far less computational
How Automation Can Help Ensure Real-Time Expense Policy Compliance
Finance teams need to be able to take action in real-time without delay, thus enforcing employees to be more compliant with company