5 Industries Where All Employees Will Be Customer Service Agents
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
Swimming Across Digital Channels in Real-Time
Simply Business can do more than just web analytics. It has been able to join different data streams to create a unified view of their customers and the …
In Barcelona, Every City Bus Will Be a ‘Tech Bus’ With WiFi
Aptilo Networks says it’s possible to offload up to 30 percent of cellular data traffic to
Baking Real-Time Analytics into the Bread Industry
How artificial intelligence and analytics can be used to better manage perishable
Troubleshooting Repairs With the IoT: Case Study
“Imagine being able to send the right technician with the right parts every
How Bluemix Enhanced the Smart Lighting Experience
How an lighting provider used IBM Bluemix to deliver a cloud-based system for password resets and troubleshooting for smart LED
Using a Graph Database as Music Recommender System
Musimap graphs titles with 55 weighted variables to each music
How an e-retailer employs machine-learning to reduce customer churn
How an ecommerce company used predictive analytics to improve customer
How a Travel Club Gets Personal to Boost Sales
How a travel club used customer segmentation to personalize its customer targeting and improve customer
How a Walmart App Speeds Inventory Control
How solving a retail supply chain problem also helps boost customer experience and employee