Not Your Father’s Next Best Action! Why Untimed Single KPI NBAs Don’t Cut It
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
Edge Computing Critical for Enhanced Customer Experience
Responding quickly is a critical business driver. This requires data centers live on the edge to deliver real-time data for an enhanced customer experience.
Inside McDonald’s Digital Transformation
Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.
Continuous Intelligence Empowers Smart Mirrors
Some of the most innovative uses of smart mirrors with artificial intelligence can be found in the retail and automotive
Report: Latency Issues Hamper Digital Business Advances
To address latency challenges organizations are adopting streaming processing engines, in-memory computing database, and soon 5G wireless
How AI-powered Chatbots Enhance Customer Engagement
In the coming years, almost all the leading organizations will use chatbots to improvise their customer service and generate good business results for the …
AI’s Empathy Problem
AI analysis may identify certain emotional traits, without providing a more holistic perspective on the person exhibiting those
Enhanced CI-Based Customer Engagement Drives Streaming Analytics Market Growth
Streaming analytics shifts the focus from systems of record to real-time data for actionable insights.
Conversational Service Automation Next Step For Customer Experience
Customer service organizations need AI and automation solutions to deliver efficiencies while also ensuring they understand the customer's
Credible Chatbots Outperform Humans
Study: Intelligence AI chatbots are four times more effective at selling products than inexperienced