Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Responding quickly is a critical business driver. This requires data centers live on the edge to deliver real-time data for an enhanced customer experience.
Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.
Some of the most innovative uses of smart mirrors with artificial intelligence can be found in the retail and automotive
To address latency challenges organizations are adopting streaming processing engines, in-memory computing database, and soon 5G wireless
In the coming years, almost all the leading organizations will use chatbots to improvise their customer service and generate good business results for the …
AI analysis may identify certain emotional traits, without providing a more holistic perspective on the person exhibiting those
Streaming analytics shifts the focus from systems of record to real-time data for actionable insights.
Customer service organizations need AI and automation solutions to deliver efficiencies while also ensuring they understand the customer's