To provide the real-time experiences that users crave today, companies need to implement an event-driven architecture (EDA) system.
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
The year 2022 will bring growing acceptance of OpenTelemetry for observability and a new focus on developers and customer
Research highlights how the observability tools market is fragmented and how user implementations may still be in the early
Observability for SREs, DevOps and IT operations allows teams to focus on developing better services with superior customer
The React Native and Ionic frameworks offer different features. Selecting the best for an application's development will depend on the application's properties …
Companies that adopt AI in the next few years will have a competitive advantage. AI could improve supply chain efficiency and provide greener
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Today's digitally-savvy, continuously connected consumers have no patience for data latency and data silos that are the main obstacles to a relevant, …
Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer