Companies that adopt AI in the next few years will have a competitive advantage. AI could improve supply chain efficiency and provide greener
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Today's digitally-savvy, continuously connected consumers have no patience for data latency and data silos that are the main obstacles to a relevant, …
Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Responding quickly is a critical business driver. This requires data centers live on the edge to deliver real-time data for an enhanced customer experience.
Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.
Some of the most innovative uses of smart mirrors with artificial intelligence can be found in the retail and automotive
To address latency challenges organizations are adopting streaming processing engines, in-memory computing database, and soon 5G wireless
In the coming years, almost all the leading organizations will use chatbots to improvise their customer service and generate good business results for the …