With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Topic: Use Cases
Today's digitally-savvy, continuously connected consumers have no patience for data latency and data silos that are the main obstacles to a relevant, …
Real-time data is the key to having a supply chain that can accommodate rapid shifts in purchasing patterns, such as those that occurred during the
Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
The Planning Analytics On Demand service enables organizations to dynamically update forecasts as rapidly as new data becomes
The Smart Container project aims to boost the digital transformation of the transportation and logistics industry, fueling innovation in applications and …
The COVID-19 pandemic has reinforced the need to have access to data in
Microsoft is focusing on IoT and AI workloads, which are two technologies set to benefit enormously from 5G’s high-bandwidth and low-latency.
With the automated solutions, issues that may have arisen after the network failure are now covered before-hand, providing carriers with a proactive
AI tools can automate the process-oriented tasks by immediately filtering the people who are available for a meeting at a particular slot.