How Intelligent Automation Promotes Call Center Success
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
Jennifer Lee is Chief Operating Officer at Intradiem. She has 20 years of experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. As Chief Operating Officer, Jennifer leads Intradiem’s Product Management, Product Marketing, Marketing, and Customer Success teams. Prior to this role, Jennifer has served as Chief Strategy Officer and has led the Customer Success organization.
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
If back offices can untangle disjointed legacy systems and standardize methodology similar to the call center for benchmarking productivity, the possibilities …
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