Customer Experience Improvements Require Data Context
Solidifying an omnichannel, data-driven approach can accelerate a company’s digital transformation journey and drive business success.
About Kurt Trauth
Kurt Trauth is SVP of strategy for Stratifyd, a data analytics company that uses AI to uncover and predict human experience. Previously, he was director of worldwide customer experience for Lenovo and director of voice of the customer and CX analytics at USAA.