Overcome Complexity to Provide Excellent Service Management
Employing AI for service management and IT operations (AIOps) – a combination referred to as ServiceOps – can lead to great operational
Margaret Lee is senior vice president and general manager of Digital Service and Operations Management for BMC Software, Inc. She has P&L responsibility for the company’s full suite of BMC Helix solutions for IT service management and IT operations management. Before joining BMC, Margaret was the general manager for data services at Mapbox, a SaaS platform for mapping, location data, and navigation, supporting a variety of consumer and enterprise applications.
Employing AI for service management and IT operations (AIOps) – a combination referred to as ServiceOps – can lead to great operational
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