Human-Centered Design to Amplify Care
While AI and machine learning can help, front-line employees are ultimately the ones who can deliver that empathy and care customers desire today.
About Michael Gill
Michael Gill is the Vice President of Data and Analytics, Chief Data Analytics Office at EMPLOYERS, where he also oversees the company’s Test and Learn Center. Previously, he led Product Analytics at Nike, started and led the Financial Services Practice Group at Samsung, and started his career in investment management at BlackRock.
