Richard Matthews, Author at RT Insights
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Posts by Richard Matthews
Richard Matthews

Richard Matthews

Richard Matthews, Senior Director of Solution Consulting at Nexthink, helps organizations transform Digital Employee Experience (DEX) through end-user analytics, automation, and proactive operational strategies. With deep expertise spanning IT operations, service management, and digital experience management, he partners with enterprise organizations to turn complex support challenges into measurable business outcomes that improve productivity, reduce friction, and elevate both IT and employee satisfaction.
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Analysis and market insights on real-time analytics including Big Data, the IoT, and cognitive computing. Business use cases and technologies are discussed.

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