About Rohit Batra

Rohit Batra is the General Manager and Vice President, Telecommunications, Media & Technology at ServiceNow. He leads the team in defining the product and solution strategy and roadmap for TMT pertaining to domains such as service management, order management, and customer experience for ServiceNow customers. Rohit also sits on the Technical Advisory Board of MEF, helping drive standards for Telecommunication companies. Prior to ServiceNow, Rohit ran the solutions and product strategy teams at various organizations, including Salesforce, Amdocs, Oracle, and Comverse. He has over 20 years of experience in the TMT industry across the Customer Experience and Service Management domains, running delivery, solutions, and product management functions. Rohit also ran several industry standard initiatives including leading the Customer Experience Lifecycle and Omni-channel best practices for TM Forum.