AI Can’t Detect Sarcasm: Why Content Moderation Needs a Human Touch
Content moderation should include the right balance of AI and human involvement. When customers are aware a human moderator is working alongside an AI-powered …
Rachel Lutz-Guevara is the Division Vice President of Trust & Safety at TaskUs, leading client satisfaction, scaled global operations, and technology innovation in the area of trust & safety and psychological health & safety. In her role, Rachel has responsibility for TaskUs’ worldwide trust & safety practices and employee health and safety through the management of end-to-end scaled operations for a team of 130 employees across 9 countries with deep expertise in human behavior. Rachel is a leader who is skilled in planning, executing, and assessing corporate trust and safety programs through operational oversight, curriculum development, policy research, and data analysis. She excels at leading global multi-disciplinary teams, vendor governance, and sales enablement.
Content moderation should include the right balance of AI and human involvement. When customers are aware a human moderator is working alongside an AI-powered …
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