5 Industries Where All Employees Will Be Customer Service Agents
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …
Tracy Oppenheimer is the senior content producer for in-app customer service startup, Helpshift. She produces both written and video stories about customer service today and where the industry is headed.
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …
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