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How Cognitive Computing Improves Customer Satisfaction and Agent Retention (White Paper)

Cognitive computing systems that guide customer call center agents promise to improve the experience for both the customer and the agent. Learn how in the PDF below:

Nov 6, 2017

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Related:
Real-Time Customer Service Will Soon Be the Rule

Center for Cognitive Computing

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Analysis and market insights on real-time analytics including Big Data, the IoT, and cognitive computing. Business use cases and technologies are discussed.

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