The Aragon Research Globe for Digital Business Platforms, 2020 (Analyst Report)

The next phase of operational AI will likely focus less on analytics speed and more on measurement fidelity. Because in real-time systems, intelligence is only as reliable as the observations behind it.

As AI platforms release new capabilities on a weekly cycle, the enterprises locked into vendor-specific collection mechanisms face brutal switching costs every time something better emerges. Those standardized on OpenTelemetry change a routing rule and can benefit from huge time savings.

Identity is the prerequisite for controlling, monitoring, and holding agents accountable. With most organizations lacking full visibility into the agents operating across their environments, identity must be in place before those agents are granted access to data or the ability to act.

When real-time data is the lifeblood of the business, relying on “good enough” infrastructure replication is a gamble. True resilience means separating your data recovery strategy from your infrastructure availability strategy, ensuring that no matter what hits your real-time backbone, your business can always recover.