Evolving into talking personalized assistants, chatbots are revolutionizing customer care and marketing. And they're just warming
Topic: Industry Insights
How various industries use real-time analytics to improve the business bottom line. We explore both physical, IoT uses (such as sensor data in manufacturing, transportation, and energy) as well as use of transactional and Web data, such as in the financial services, marketing, and customer-experience management industries.
The secret: Filling in missing transit data with real-time info on bus and car
Customers are looking for richer interactions with companies they engage. Forward-looking sellers are moving beyond personalization to one-to-one experiences.
Advanced analytics and biometrics are becoming central to enterprise anti-fraud programs. AI adoption and plans are up
Many expect faster, more secure, simpler payments to transform commerce, a new Citizens Bank survey finds.
ShopIQ uses machine learning to make customer and store data more easily usable to e-tailers.
Forcefield is a digital platform for managing and tracing commodities throughout the entire supply chain
Deep data, analytics and machine learning let companies tailor individual customer experiences in real time.
Heads up: New government concerns about collection, use and algorithms could impact organizations of all sizes.
Open source-based analytics suite gives edge to players, coaches, global