Beyond Dashboards: How Retailers Are Turning Conversations into Customer Insights
Retailers can no longer afford to rely solely on static dashboards. The combination of conversational analytics, Gen AI, and semantic intelligence provides …
Topic: Retail
How real-time analytics and IoT applications are used in retail industries.
Why Retailers Need Real-Time Data Not to Get Spooked by Halloween Sales
Retailers must integrate new data sources, such as real-time social sentiment, search trends, and influencer engagement metrics, into forecasting models that …
How Real-Time Data Is Transforming Day-to-Day Retail Decisions
Real-time data may be one of the most underutilized tools in the retail industry. With today’s sophisticated AI-powered POS and inventory management systems, …
From Complaints to Churn: Solving Industry-Wide Customer Experience Challenges with Event-Led Integration
Event-led integration offers a transformative solution. By enabling organizations to detect and respond to customer interactions and operational signals as …
API-First Development: The Engine of Agile and Resilient eCommerce
When eCommerce businesses decouple components and reveal business functions through standardized APIs, they can create modular, composable architectures that …
Self-Service Alone Doesn’t Cut it for Customer Service
Self-service needs to be viewed in context as part of an overall customer experience (CX) strategy that involves both humans and
Real-Time Visual Intelligence in Retail
The adoption of Real-Time Visual Intelligence empowers retailers to visualize and understand customer behavior intricately, enabling dynamic adjustments to …
Retailers Embrace AI to Transform Operations in 2025
Survey: Most U.S. retailers plan to expand AI capabilities to enhance efficiency, improve job satisfaction, and elevate the shopping
How Technology Can Reduce the Rise of Product Recalls
Technologies such as IoT, AI, predictive analytics, and QMS are providing essential tools to help combat quality issues and reduce product
AIoT Helps the Retail Industry Get Smart(er)
A new era of technological integration sees the retail industry get smart with AIoT and an event-driven