How Cognitive Computing Improves Customer Satisfaction and Agent Retention (White Paper)

The most important strategic decision infrastructure companies face in 2026 is not which AI narrative to adopt. It is whether they have the discipline to stay focused on solving real problems for real customers, even when the market is rewarding story over substance.

The real difference between a promising AI pilot and a reliable production workflow is often in the real-time application traffic that links everything together.

In this week’s real-time analytics news: Multiple Linux Foundation efforts aim to support open-source innovation in AI.

With test automation, the real concern isn’t whether the DIY testing automation framework works in week four; it’s if the organization is prepared for what it’s signed up for by week 40.