With the automated solutions, issues that may have arisen after the network failure are now covered before-hand, providing carriers with a proactive approach.
Nokia launched a new AI-as-a-service, called the AVA 5G Cognitive Operations platform, built to monitor and manage the networking requirements of 5G networks.
As 5G networks are designed to support larger volumes of traffic and new edge technologies, Nokia says traditional management methods are no longer suitable.
The monitoring platform automates network functions and can detect a fault up to a week in advance, giving carriers ample time to fix the issues and avoid costly network failures.
“Operators face a perfect storm of rising traffic and consumer expectations, so it is crucial to be able to predict and prevent service degradations at an earlier stage while solving issues that arise significantly faster,” said Dennis Lorenzin, head of Nokia’s network cognitive service unit.
“Nokia AVA 5G Cognitive Operations enables CSPs to operate and assure latency for 5G use cases through AI, ultimately delivering an enhanced customer experience for consumers and enterprises.”
In trials, Nokia customers noticed a 20 percent reduction in complaints and a 10 percent reduction in site visits. With the automated systems, issues that may have arisen after the network failure are now covered before-hand, providing carriers with a proactive approach.
Nokia has struggled to win contracts around the world for 5G deployment, compared to Huawei and Ericsson, although the U.S. ban on Huawei has helped stem the tide. This AI-as-a-service may be a way for the company to remain in the 5G arena, providing services on top of the 5G infrastructure.