How Intelligent Automation Promotes Call Center Success
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
Are Industry-Specific APIs the New Norm?
For years, developers have used a variety of common APIs. Perhaps the biggest recent shift is the focus on industry-specific APIs.
5 Steps CIOs Can Take to Democratize Automation
Automation’s true value is unlocked when it's put in the hands of people who are closest to the business processes and workflows.
Achieving the Edge in Manufacturing – via Edge
Manufacturing factories of the future will involve humans working with machines, automation, robotics, and all the data working in concert. This will all be …
A Productive Cycle: Testing Low-Code Apps with Low-Code Testing Tools
Simpler software testing is needed as citizen developers using low-code development techniques aren’t willing to wait on IT’s sign-off.
Breaking Down Data Silos with Automated Integration
Automated integration takes much of the burden off of the technical staff by handling the numerous manual tasks required to make siloed data available to …
AIOps 2.0: Making Actionable Intelligence Actually Actionable
An automation-first, data-driven, self-service approach delivers on the promise of AIOps, enabling teams to fix problems rather than just identifying their …
Mitigate Risk from Extreme Weather Conditions
IBM Cloud Pak for Integration can help insurers quickly and effectively integrate weather data into their business processes to mitigate risk and deliver …
What is Prescriptive Analytics and Why Do We Need It?
The most innovative companies will stop asking all their workers to become analysts and simply bring the insights to them in the apps they're using. …
Mining Metadata for Business Value: Why Context Matters
Enterprises often miss out on the wealth of opportunities associated with their content due to the lack of a well-curated metadata strategy.
