How Intelligent Automation Promotes Call Center Success
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
For years, developers have used a variety of common APIs. Perhaps the biggest recent shift is the focus on industry-specific APIs.
Automation’s true value is unlocked when it's put in the hands of people who are closest to the business processes and workflows.
Manufacturing factories of the future will involve humans working with machines, automation, robotics, and all the data working in concert. This will all be …
Simpler software testing is needed as citizen developers using low-code development techniques aren’t willing to wait on IT’s sign-off.
Automated integration takes much of the burden off of the technical staff by handling the numerous manual tasks required to make siloed data available to …
An automation-first, data-driven, self-service approach delivers on the promise of AIOps, enabling teams to fix problems rather than just identifying their …
IBM Cloud Pak for Integration can help insurers quickly and effectively integrate weather data into their business processes to mitigate risk and deliver …
The most innovative companies will stop asking all their workers to become analysts and simply bring the insights to them in the apps they're using. …
Enterprises often miss out on the wealth of opportunities associated with their content due to the lack of a well-curated metadata strategy.