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How Intelligent Automation Promotes Call Center Success

How Intelligent Automation Promotes Call Center Success

Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …

June 24, 2022 | Analytics, Real-Time Decisions | 0 Comments
Are Industry-Specific APIs the New Norm?

Are Industry-Specific APIs the New Norm?

For years, developers have used a variety of common APIs. Perhaps the biggest recent shift is the focus on industry-specific APIs.

June 16, 2022 | API, Artificial intelligence technologies, From Our Experts | 0 Comments
5 Steps CIOs Can Take to Democratize Automation

5 Steps CIOs Can Take to Democratize Automation

Automation’s true value is unlocked when it's put in the hands of people who are closest to the business processes and workflows.

June 3, 2022 | Decision Automation, From Our Experts | 0 Comments
Achieving the Edge in Manufacturing – via Edge

Achieving the Edge in Manufacturing – via Edge

Manufacturing factories of the future will involve humans working with machines, automation, robotics, and all the data working in concert. This will all be …

June 2, 2022 | Edge Computing, Industry Insights, Manufacturing | 0 Comments
A Productive Cycle: Testing Low-Code Apps with Low-Code Testing Tools

A Productive Cycle: Testing Low-Code Apps with Low-Code Testing Tools

Simpler software testing is needed as citizen developers using low-code development techniques aren’t willing to wait on IT’s sign-off.

May 26, 2022 | Artificial intelligence technologies, Business Strategies | 0 Comments
Breaking Down Data Silos with Automated Integration

Breaking Down Data Silos with Automated Integration

Automated integration takes much of the burden off of the technical staff by handling the numerous manual tasks required to make siloed data available to …

May 26, 2022 | Analytics, Data management | 0 Comments
AIOps 2.0: Making Actionable Intelligence Actually Actionable

AIOps 2.0: Making Actionable Intelligence Actually Actionable

An automation-first, data-driven, self-service approach delivers on the promise of AIOps, enabling teams to fix problems rather than just identifying their …

May 24, 2022 | AIOps, Artificial intelligence technologies | 0 Comments
Mitigate Risk from Extreme Weather Conditions

Mitigate Risk from Extreme Weather Conditions

IBM Cloud Pak for Integration can help insurers quickly and effectively integrate weather data into their business processes to mitigate risk and deliver …

April 27, 2022 | Analytics, Big Data, Industry Insights, Real-Time Decisions, Sponsored | 0 Comments
What is Prescriptive Analytics and Why Do We Need It?

What is Prescriptive Analytics and Why Do We Need It?

The most innovative companies will stop asking all their workers to become analysts and simply bring the insights to them in the apps they're using. …

April 18, 2022 | Analytics, Decision Automation, Decision Management | 0 Comments
Mining Metadata for Business Value: Why Context Matters

Mining Metadata for Business Value: Why Context Matters

Enterprises often miss out on the wealth of opportunities associated with their content due to the lack of a well-curated metadata strategy.

April 14, 2022 | Analytics, Big data analysis tools | 0 Comments
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Spotlight

  • Speeding the Transition to Smart Manufacturing with the Right Edge Solutions

    Speeding the Transition to Smart Manufacturing with the Right Edge Solutions

    June 16, 2022 | 0 Comments
  • Introducing CDInsights for Cloud Data Insights

    Introducing CDInsights for Cloud Data Insights

    June 7, 2022 | 0 Comments
  • Why You Must Simplify Your Edge to Accelerate Intelligent Retail

    Why You Must Simplify Your Edge to Accelerate Intelligent Retail

    June 1, 2022 | 0 Comments
  • Understanding Continuous Intelligence and Its Role in Security

    Understanding Continuous Intelligence and Its Role in Security

    May 9, 2022 | 0 Comments

Content Hubs

  • Center for Automated Integration

    Center for Automated Integration

  • Center for Edge Computing and 5G

    Center for Edge Computing and 5G

  • Center for Observability and AIOps

    Center for Observability and AIOps

  • Continuous Intelligence: Insights

    Continuous Intelligence: Insights

  • Event-Driven Architecture for the Cloud

    Event-Driven Architecture for the Cloud

DSP Resource Pages

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    Real-time Location Intelligence

  • Multi-dimensional data observability

    Multi-dimensional data observability

  • Today’s Low Code Integration Platform

    Today’s Low Code Integration Platform

  • Real time data pipelines with Apache Pulsar

    Real time data pipelines with Apache Pulsar

eBook, Primer, Videos and Podcasts

  • edge computing in manufacturing

    Dell Technologies at the Edge

  • Gateway Devices

    Observability with AIOps for Dummies – Moogsoft Special Edition

  • Edge Computing

    Edge Computing vs. Cloud Computing: A Primer

  • Micro Services

    How Microservices Developers in Financial Services Use Streaming

  • The Low-code digital transformation guide

    The Low-code digital transformation guide

  • Retail Experience

    IoT Continues to Transform the Retail Experience in 2021

  • Digital Twin

    Digital Twin: Closing the Loop from Operations to Design

Recent Articles

  • Supercharging the Data Flowing into Advanced Analytics

    Supercharging the Data Flowing into Advanced Analytics

    June 29, 2022 | 0 Comments
  • IBM MQ Prevents Message Duplication or Loss

    IBM MQ Prevents Message Duplication or Loss

    June 29, 2022 | 0 Comments
  • Five Ps of Managing Data Gravity at the Edge

    Five Ps of Managing Data Gravity at the Edge

    June 29, 2022 | 0 Comments
  • 5G is Making On and Offline Retail Fun Again

    5G is Making On and Offline Retail Fun Again

    June 28, 2022 | 0 Comments
  • SOAR Stands Alone Even When Integrated With Other Apps

    SOAR Stands Alone Even When Integrated With Other Apps

    June 28, 2022 | 0 Comments

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