A Chatbot Without Personalization Has No Purpose. Here’s Why!
When chatbot personalization is done right, enterprise chatbots provide the best and fastest solution to specific issues rather than a solution to previous …
Conversational AI Will Continue on Its Growth Trajectory
As conversational AI systems continue to evolve, they hold the promise to help overcome an interaction barrier and bring in more simplified human-machine …
Conversational AI: Improved Service at Lower Cost
Gartner predicts that conversational AI will reduce contact center agent labor costs by $80 billion by 2026.
Managing Digital Workers with Collaboration and Automation
Automation adoption has the promise of becoming increasingly widespread due to the benefits it provides for businesses, their employees, and ultimately, their …
Adopting a Digital-First Mindset to Address Staff Turnover
Just as digital tools and technologies, such as cloud computing, mobile apps, and videoconferencing, became the silent heroes for business continuity during …
Coming: More Chats with AI, Anytime, Anywhere
Organizations are turning to conversational AI to meet communication demands, with the adoption of chatbots and conversational interfaces reaching an …
Voice Tech Becoming Indispensable to Healthcare
As we navigate the post-pandemic world (and grapple with Covid’s continual resurgence), voice technology supported by AI will be healthcare’s next big …
Real-time Analytics News for Week Ending September 4
In this week's real-time analytics news: Verizon announced an on-premises, private edge solution; Tableau adds new analytics capabilities, and more.
Intelligent Chat Analytics Aids Privacy Rules Compliance
Intelligent chat analytics help brands create powerful customer experiences while staying compliant with changing privacy
How the VSignals Program Is Transforming Veteran Care
The hope is that with this new NLP-based system, veterans will be more likely to receive the care they need in a timely
