Call Center Conundrum: The Future is Flexibility
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
The Ultimate Guide to Enterprise Chatbots
Business bots will soon become a major customer communication
Strength in Partners: Implementing AI to Address a Global Pandemic
Call centers encumbered by worker questions and battling safe policies are turning to artificial intelligence (AI)
5 Affordable AI Technologies for Business Growth (and Their Application)
If you’re a small business and you are not ready for a major technology investment, you can still benefit from AI solutions using various budget-friendly …
Imparting Chatbots with Multiple Conversational Styles
Researchers are studying a way to produce a single AI model capable of smoothly switching between and blending different chatbot conversational styles.
How Chatbots are Easing Pressure During the COVID-19 Disruption
Strategic deployment of AI-driven chatbots can help economies pivot more quickly in response to global
Self-Deprecating Robots are Better Conversationalists
In any group setting, one way to establish and promote better social engagement is through vulnerable
How AI-powered Chatbots Enhance Customer Engagement
In the coming years, almost all the leading organizations will use chatbots to improvise their customer service and generate good business results for the …
Credible Chatbots Outperform Humans
Study: Intelligence AI chatbots are four times more effective at selling products than inexperienced
Now, AI Can Give You an Edge… in Negotiations
AI is capable of performing many tasks that enhance human labor and thinking. Can it provide an advantage in the negotiation process as