A Chatbot Without Personalization Has No Purpose. Here’s Why!
When chatbot personalization is done right, enterprise chatbots provide the best and fastest solution to specific issues rather than a solution to previous …
Conversational AI Will Continue on Its Growth Trajectory
As conversational AI systems continue to evolve, they hold the promise to help overcome an interaction barrier and bring in more simplified human-machine …
Conversational AI: Improved Service at Lower Cost
Gartner predicts that conversational AI will reduce contact center agent labor costs by $80 billion by 2026.
Real-time Analytics News for Week Ending March 12
In this week's real-time analytics news: Snowflake and Google announced major acquisitions, Databricks intro'd a lakehouse platform for healthcare and life …
47% of US Will Interact With Conversational AI in 2022
Almost half of the US population will interact with conversational AI in 2022, through the use of chatbots and virtual
Real-time Analytics News for Week Ending February 5
In this week's real-time analytics news: Red Hat announced that the Red Hat OpenShift Data Foundation is now included in the Red Hat OpenShift Platform Plus, …
Managing Digital Workers with Collaboration and Automation
Automation adoption has the promise of becoming increasingly widespread due to the benefits it provides for businesses, their employees, and ultimately, their …
Adopting a Digital-First Mindset to Address Staff Turnover
Just as digital tools and technologies, such as cloud computing, mobile apps, and videoconferencing, became the silent heroes for business continuity during …
Coming: More Chats with AI, Anytime, Anywhere
Organizations are turning to conversational AI to meet communication demands, with the adoption of chatbots and conversational interfaces reaching an …
Understanding Continuous Intelligence with Juji CEO Michelle Zhou
In this RTInsights Real-Time Talk podcast, RTInsights editor Joe McKendrick talks with Michelle Zhou, co-founder and CEO of
