Why Live Chat Fails Despite Invested Efforts
By leveraging real-time infrastructure, businesses can fuel effective live chat support, foster customer satisfaction and loyalty, and drive long-term success …
Matthew O’Riordan is CEO and co-founder of Ably, a Realtime Experience Infrastructure provider. He has been a software engineer for over 20 years, many of those as a CTO. He first started working on commercial internet projects in the mid-1990s, when Internet Explorer 3 and Netscape were still battling it out. While he enjoys coding, the challenges he faces as an entrepreneur starting and scaling businesses are what drive him. Matthew has previously started and successfully exited from two tech businesses.
By leveraging real-time infrastructure, businesses can fuel effective live chat support, foster customer satisfaction and loyalty, and drive long-term success …
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