Zoho One Upgrades AI & Analytics


The company has announced a range of updates to Zoho One, its all-in-one cloud app suite including new analytics tools and access to its Zia AI assistant.

India-based Zoho has rolled out several updates to Zoho One, the all-in-one cloud app suite it calls “the operating system for business.” These updates include new analytics tools and access to the Zia AI assistant — the latest in a slew of new features added to the suite since it launched a year ago.

The latest updates add to team chat tool Cliq and Zoho Flow, an automated workflow platform. They also feature their PageSense website testing tool and Sprints project management app.

ZoHo One has integrated with Zia AI assistant. Originally part of the company’s CRM tool, it offered suggestions based on customer data. Now all Zoho One apps will use it. The assistant can offer suggestions and contextual information from a wide range of sources. For example, it can pull data from Zoho CRM and Zoho Desk to generate real-time insights that shows users how many open support tickets need resolution.

See also: 10 surprising skills that could make or break artificial intelligence

The new analytics tool offers customized dashboards and report creation. It also allows users to integrate data from third-party apps in addition to the data generated by Zoho’s business apps.

“The stats clearly show that customers will use multiple apps from a single suite, if those apps work together more deeply than a patchwork of products from different vendors,” Raju Vegesna, chief evangelist at Zoho, said in a statement to Computerworld. “We see customers combining data from different Zoho and third-party apps – like email campaigns, CRM, customer support and accounting – to generate new insights and make better decisions.”

Zoho One launched in July 2017 and includes over 40 of Zoho’s business apps including CRM, HR, productivity, BI and more.

Sue Walsh

About Sue Walsh

Sue Walsh is News Writer for RTInsights, and a freelance writer and social media manager living in New York City. Her specialties include tech, security and e-commerce. You can follow her on Twitter at @girlfridaygeek.

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