Zoho One Jumps on AI and Analytics Train with New Upgrades


The company has announced a range of updates to Zoho One, its all-in-one cloud app suite including new analytics tools and access to its Zia AI assistant.

India-based Zoho has rolled out several updates to Zoho One, the all-in-one cloud app suite it calls “the operating system for business”. The updates include new analytics tools and access to the Zia AI assistant. They are just the latest in a slew of new features added to the suite since it launched a year ago. The first was team chat tool Cliq, then Zoho Flow, an automated workflow automation platform. The latest updates also feature their PageSense website testing tool and Sprints project management app.

ZoHo one will now feature integration with Zia AI assistant. It was originally part of the company’s CRM tool and offered suggestions based on customer data. Now it will be used across all Zoho One apps and offer suggestions and contextual information from a wide range of sources. As an example, the company said it could pull data from Zoho CRM and Zoho Desk to generate insights that will let users know how many open support tickets are waiting for resolution.

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The new analytics tool offers customized dashboards and report creation and allows users to integrate data from third-party apps in addition to the data generated by all of Zoho’s business apps.

“The stats clearly show that customers will use multiple apps from a single suite, if those apps work together more deeply than a patchwork of products from different vendors,” Raju Vegesna, chief evangelist at Zoho, said in a statement to Computerworld. “We see customers combining data from different Zoho and third-party apps – like email campaigns, CRM, customer support and accounting – to generate new insights and make better decisions.”

Zoho One launched in July 2017 and includes over 40 of Zoho’s business apps including CRM, HR, productivity, BI and more.

Sue Walsh

About Sue Walsh

Sue Walsh is News Writer for RTInsights, and a freelance writer and social media manager living in New York City. Her specialties include tech, security and e-commerce. You can follow her on Twitter at @girlfridaygeek.

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