Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
Some of the most innovative uses of smart mirrors with artificial intelligence can be found in the retail and automotive
To address latency challenges organizations are adopting streaming processing engines, in-memory computing database, and soon 5G wireless
In the coming years, almost all the leading organizations will use chatbots to improvise their customer service and generate good business results for the …
AI analysis may identify certain emotional traits, without providing a more holistic perspective on the person exhibiting those
Streaming analytics shifts the focus from systems of record to real-time data for actionable insights.
Customer service organizations need AI and automation solutions to deliver efficiencies while also ensuring they understand the customer's
Study: Intelligence AI chatbots are four times more effective at selling products than inexperienced
Revenues for the global streaming analytics market are expected to increase at a compound annual growth rate of 28.2 percent for the next five
The goal is to create a living, breathing plan to provide value at every touchpoint in the company with a dynamic and collaborative plan that puts the customer …