Process Optimization: It’s About the Customer
For financial services firms, speeding up effective product delivery and customer service means deploying process automation
Topic: Customer Experience Management
How real-time data is used for applications in customer-experience management, including marketing, customer service, content strategy, and loyalty programs.
Case Study: Ibotta Gets its Cloud Costs Under Control
Ibotta's app nets shoppers cash back on purchases by using verification. They analyzed their AWS usage info via Cloudability to cut cloud
Case Study: Employing AI to Personalize Customer Experiences
Swisscom is building capacity to offer customized, real-time customer experiences through artificial
Vena Introduces Revenue Performance Management
Vena's new solution is designed for SaaS and subscription-based firms to better allocate resources and align departments to maximize revenues and
5 Industries Where All Employees Will Be Customer Service Agents
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …
Swimming Across Digital Channels in Real-Time
Simply Business can do more than just web analytics. It has been able to join different data streams to create a unified view of their customers and the …
In Barcelona, Every City Bus Will Be a ‘Tech Bus’ With WiFi
Aptilo Networks says it’s possible to offload up to 30 percent of cellular data traffic to
Baking Real-Time Analytics into the Bread Industry
How artificial intelligence and analytics can be used to better manage perishable
Troubleshooting Repairs With the IoT: Case Study
“Imagine being able to send the right technician with the right parts every
How Bluemix Enhanced the Smart Lighting Experience
How an lighting provider used IBM Bluemix to deliver a cloud-based system for password resets and troubleshooting for smart LED