Customer Experience: Building your Edge in Cloud
As we look into the future, we'll see most, if not all, customer interactions enabled by intelligent edge, with the goal of improving the customer experience.
As we look into the future, we'll see most, if not all, customer interactions enabled by intelligent edge, with the goal of improving the customer experience.
Halford's Neil Holden guides CIOs and CTOs through the path of digitization, reflecting on the challenges and opportunities to keep businesses on track in the …
Digital onboarding can yield an increased volume and variety of customer data, near-real-time data-driven insights, and the ability to build personalized …
Giving viewers personalized experiences in real-time has become a requirement for any streaming service that wants to stay on
For product-led growth to be successful, the entire company must change – from processes and practices to culture, skill sets, and how you measure success.
Service intelligence can create efficient, top-notch customer experiences—the sorts of experiences that provide a substantial edge in today’s highly …
To provide the real-time experiences that users crave today, companies need to implement an event-driven architecture (EDA) system.
The complexity of retail is begging for more investment in AI/ML to determine how much it can improve the way companies interact with customers and each
Nationwide creates bionic team members that provide an individual associate serving a customer a team of bots to perform all of the mundane work in a very …
To succeed in the digital services economy – and the era of data-intensive applications – you need to leverage fresh data to deliver engaging real-time …