Digital Sales Transformation in a Customer-First World
The goal is to create a living, breathing plan to provide value at every touchpoint in the company with a dynamic and collaborative plan that puts the customer …
5 Keys to Better Customer Experiences and Revenue
The key: Fresh, timely data that drives insight and action. Here's how to create a steady
NBA’s Miami Heat Scores with Real-Time Fan Services
Professional sports teams are looking for new and better ways to connect with every fan. Real-time data and analytics are helping enhance their
Moments From My So-Called Real-Time Life
Real-time data is everywhere, and we're all willing partners in providing it. But there are still plenty of wrinkles to smooth
Tyco’s Analytics Push Crafts Better Customer Experience at Joann
Fabric and craft retailer Joann will use ShopperTrak analytics to optimize staffing and improve customer
How AI Transforms the Real-Time Customer Experience
A recent PointSource survey shows that AI makes people shop more, spend more, and spread the word about it their shopping experience to their
How Enterprises Can Mimic the Private Communication Experience
With the growth of various chatbots in social media, consumers are increasingly expecting to mimic private communications in real-time with companies,
The Common Mistake That Kills Customer Retention
You simply cannot afford to ignore data analytics generated by user behavior. You need to know who is accessing your product, and what they are doing once they …
IoT Sharpens a Company’s Ability to See Around Corners
IoT-driven businesses will be monitoring, assuring and servicing customer minute-by-minute, all day and
5 Industries Where All Employees Will Be Customer Service Agents
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …