Customer Experience: Building your Edge in Cloud
As we look into the future, we'll see most, if not all, customer interactions enabled by intelligent edge, with the goal of improving the customer experience.
Why the Role of the Retail CIO Must Evolve: Lessons to Deal with Emerging Pressures
Halford's Neil Holden guides CIOs and CTOs through the path of digitization, reflecting on the challenges and opportunities to keep businesses on track in the …
How Digital Onboarding Fuels Data-Driven Insights
Digital onboarding can yield an increased volume and variety of customer data, near-real-time data-driven insights, and the ability to build personalized …
How Data Will Dictate What’s Next in the Streaming World
Giving viewers personalized experiences in real-time has become a requirement for any streaming service that wants to stay on
Product-Led Growth (PLG) Is the Future of Business – How to Start
For product-led growth to be successful, the entire company must change – from processes and practices to culture, skill sets, and how you measure success.
Service Intelligence Boosts Orgs, Improves Customer Experiences
Service intelligence can create efficient, top-notch customer experiences—the sorts of experiences that provide a substantial edge in today’s highly …
Overcoming the Challenges of Building a Real-time Architecture for Audience Engagement
To provide the real-time experiences that users crave today, companies need to implement an event-driven architecture (EDA) system.
Retail is the Ultimate Testing Ground for AI/ML
The complexity of retail is begging for more investment in AI/ML to determine how much it can improve the way companies interact with customers and each
Nationwide’s ‘Bionic’ Customer Service Push
Nationwide creates bionic team members that provide an individual associate serving a customer a team of bots to perform all of the mundane work in a very …
Data Management in the Era of Data Intensity
To succeed in the digital services economy – and the era of data-intensive applications – you need to leverage fresh data to deliver engaging real-time …
