5G is Making On and Offline Retail Fun Again
5G can bring technology and innovation into the equation helping retailers make data-driven decisions, see the supply chain end to end, and work with customers …
How Intelligent Automation Promotes Call Center Success
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
Keeping Models Relevant When Behavior Patterns Change
Customer profiling techniques must learn a customer’s changing preferences and maintain an up-to-date view to continue to make highly relevant decisions as …
Driving Customer-Centered Decisions via Cloud Data Analytics
Combining the power of analytics with the speed and flexibility of the cloud can generate the kind of real-time insights that help customer relationships …
How IoT is Changing the Future of Cruising
As the world continues to open for travel, cruise industry leaders are looking to leverage the next wave of travel technology to improve the passenger …
Improved Service Delivery Drives AIOps Use in Government
The path to AIOps in many states and in federal agencies is often guided by an AI Center of Excellence that develops best practices and captures internal …
How Artificial Intelligence Can Improve Customer Experience
It is clear that artificial intelligence (AI) can play a critical role in deriving customer insights, improving the consumer experience, and gaining customer …
Customer Journey: Speed to Insight is the Critical Metric
Consumers live moment to moment, and organizations must meet them every step of the way using insights to improve the customer journey.
Real-time Analytics News for Week Ending April 9
In this week's real-time analytics news: IBM unveiled its new system that delivers real-time AI for transaction processing at scale.
Real-time Analytics News for Week Ending April 2
In this week's real-time analytics news: MIT launched a collaborative program with industry to develop enhanced energy efficiency AI hardware systems.
