Real-time Analytics News Roundup for Week Ending January 9
The Linux Foundation and the Cloud Native Computing Foundation launch a new Kubernetes security training course, Intel intros the facial authentication …
Emotion AI Dives Deeper into Customer Interactions
Emotion AI is about understanding the behaviors that let you measure and influence the emotions in an
How Log Management Plays an Essential Role in Big Data Processing
Log management makes it easy to obtain the exact log file for analysis software to process or a developer to
How Artificial Intelligence is Enhancing Mobile App Technology
Artificial intelligence is changing the way users are interacting with their apps offering numerous possibilities for
Technology Plus Humans: The Future of Customer Service
When technology comes up short and customers cannot resolve their issues through non-voice channels, they ultimately turn to agents.
Why CSPs and Retailers Should Partner in a Customer-Centric Economy
Operators can acquire a new customer base by supplying real-time consumer intelligence to merchants for targeted marketing campaigns and other
3 Things Preventing Your Business from Being Remotely Consumable in the Era of Distancing
Without fail, the fastest moving and most resilient companies are laser-focused on two things: ecosystems and reducing
4 Ways Automation and Big Data Drive Great Customer Experience
Workload automation is the foundation of the digital transformation necessary to deliver a great customer experience
Emotion & Data Combine to Improve the Personalized Customer Experience
Machine learning is the only way to deliver personalized customer experiences at scale, which spark emotion because those are the experiences that resonate.
Call Center Conundrum: The Future is Flexibility
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer