The Common Mistake That Kills Customer Retention
You simply cannot afford to ignore data analytics generated by user behavior. You need to know who is accessing your product, and what they are doing once they …
IoT Sharpens a Company’s Ability to See Around Corners
IoT-driven businesses will be monitoring, assuring and servicing customer minute-by-minute, all day and
5 Industries Where All Employees Will Be Customer Service Agents
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …
Best Practices Learned From Big Data Projects
Don't assume your data is automatically
Baking Real-Time Analytics into the Bread Industry
How artificial intelligence and analytics can be used to better manage perishable
Special Report: Using the IoT for Customer Experience
Retailers and the travel industry have turned to IoT projects to compete with
IoT in Retail Marketing: Three Ways to Engage Customers
How beacons, mobile apps, and analytics can drive sales, engage customers, and optimize
Transportation Analytics: Who’s Riding, and Where?
Where is everyone going and who are
Who Drives Customer Experience: The CIO, CMO or Fill-In-The-Blank?
Digital disruption in customer experience is creating the need for senior business leaders to shepherd business transformation in their organizations. Who is …