The 5 Pillars of a Modern Digital CX Platform
A modern low-code, digital CX platform is purpose-built to drive personalized customer engagements across channels without sacrificing development speed, app …
State of AI 2021: Strategic Automation Key to Success
Investing in the right AI initiatives focused on delivering specific efficiency gains in internal processes will likely propel businesses forward today and …
Digital Experience Management: Key to Hybrid Work
Digital experience management provides IT departments with better visibility so they can provide proactive support to team members working
Add Intelligence to the Customer Experience
Enterprises have new opportunities to use emerging technology concepts like continuous intelligence to improve their customer
Personal Cloud Helps Insurers Bolster Customer Relationships
A personal cloud lets insurers better engage their customers by offering services that protect their prized and valuable digital assets.
8 Tips for Using AI to Improve Customer Insight Strategy
AI, applied appropriately, can help deliver customer insights that deliver an in-depth understanding of purchase behavior, needs, likes, dislikes, and …
Intelligent Chat Analytics Aids Privacy Rules Compliance
Intelligent chat analytics help brands create powerful customer experiences while staying compliant with changing privacy
2021: Customer Experience the Focus of Service Makeovers
Prioritizing the customer experience is increasing in popularity, but in doing so, vast cultural, technological, and operational changes are
Survey Suggests Customer Experience Falling Behind
Proactive planning, which leverages data and technological tools, is needed to help businesses build customer experiences that retain and encourage
The Secret to Personalization at Scale
Real-time personalization allows businesses to build next-level relationships with their