Call Center Conundrum: The Future is Flexibility
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
The Ultimate Guide to Enterprise Chatbots
Business bots will soon become a major customer communication
How Automation Helps MSPs Get to Market Faster than the Competition
By incorporating modern automation tools, MSPs can get to market faster and sustain a rapid growth
Adapt or Augment With Analytics? Business Leaders Need To Do Both To Drive Revenue and Performance
More companies are adopting AI-driven analytics tools that cut through the clutter of business data and offer a better view into behaviors that are truly …
5 Ways Data Analytics Can Help the Hotel Industry
Even though data analytics is in the adoption phase in the hotel industry – it offers a world of advantages for hoteliers.
How the Subscription Economy is Shifting the Manufacturing Value Chain
Combined with an intelligent IIoT ecosystem, EaaS can harness the current Industrial Revolution as an opportunity to fuel your company's
How retail edge and IoT solutions improve customer experience (Infographic)
Computer vision is changing the retail customer
Powering Smart Supermarket Shelves: A Shopping Transformation
The bulk of supermarket purchases are still primarily made in-store; personalized in-store shopping experiences are the next logical frontier for digital …
Not Your Father’s Next Best Action! Why Untimed Single KPI NBAs Don’t Cut It
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Edge Computing Critical for Enhanced Customer Experience
Responding quickly is a critical business driver. This requires data centers live on the edge to deliver real-time data for an enhanced customer experience.