Tap the Potential of Conversational CX with AI
Organizations can rely on AI-enabled tools to deploy conversational CX initiatives that positively impact customer loyalty and add value to their bottom lines.
Rebecca Jones is the general manager of Mosaicx, a leading provider of customer service AI and cloud-based technology solutions for enterprise companies and institutions. Rebecca joined the West Technology Group, owner of Mosaicx, in January 2021, after a 25+ year career focused on growing businesses, people and client success. Rebecca also serves as a member of the board of the Families for Effective Autism Treatment (FEAT) of Louisville, KY, is an executive sponsor for Women of West, actively volunteers for The Molly Johnson Foundation that supports children with special needs, and champions causes promoting women in technology, including the IWL Foundation (Integrating Women Leaders Foundation), Tech Up for Women, and CCWomen.
Organizations can rely on AI-enabled tools to deploy conversational CX initiatives that positively impact customer loyalty and add value to their bottom lines.
Follow these best practices for data lake management to ensure your organization can make the most of your investment.
The need for automated data pipelines is clear. What role will data scientists play in bringing them about?
Developing an enterprise-ready application that is based on machine learning requires multiple types of developers.
Cloud optimization could offer the best method for reducing costs according to a new report.