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How Intelligent Automation Promotes Call Center Success

How Intelligent Automation Promotes Call Center Success

Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …

June 24, 2022 | Analytics, Real-Time Decisions | 0 Comments
Data-driven Real Time Resolutions Aids Customer Support

Data-driven Real Time Resolutions Aids Customer Support

Customer support is the primary human touchpoint a company has with its customers. Increasingly, new technology is being called on to deliver real-time …

August 17, 2021 | Analytics, Decision Automation, From Our Experts, Real-Time Decisions | 0 Comments
How Artificial Intelligence is Enhancing Mobile App Technology

How Artificial Intelligence is Enhancing Mobile App Technology

Artificial intelligence is changing the way users are interacting with their apps offering numerous possibilities for

December 24, 2020 | Cognitive Computing, Expert Systems, From Our Experts, Natural Language Processing | 0 Comments
Customer Experience Improvements Require Data Context

Customer Experience Improvements Require Data Context

Solidifying an omnichannel, data-driven approach can accelerate a company’s digital transformation journey and drive business success.

November 27, 2020 | Analytics, Big Data, Big data platforms, From Our Experts, Industry Insights, Manufacturing, Retail | 0 Comments
3 Things Preventing Your Business from Being Remotely Consumable in the Era of Distancing

3 Things Preventing Your Business from Being Remotely Consumable in the Era of Distancing

Without fail, the fastest moving and most resilient companies are laser-focused on two things: ecosystems and reducing

November 16, 2020 | Big data architectures, Real-Time Decisions | 0 Comments
Call Center Conundrum: The Future is Flexibility

Call Center Conundrum: The Future is Flexibility

With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer

September 29, 2020 | Customer Experience Management, Decision Automation, From Our Experts, Real-Time Decisions | 0 Comments
The Ultimate Guide to Enterprise Chatbots

The Ultimate Guide to Enterprise Chatbots

Business bots will soon become a major customer communication

September 14, 2020 | Artificial intelligence technologies, Expert Systems, Natural Language Processing | 0 Comments
How Automation Helps MSPs Get to Market Faster than the Competition

How Automation Helps MSPs Get to Market Faster than the Competition

By incorporating modern automation tools, MSPs can get to market faster and sustain a rapid growth

August 27, 2020 | Analytics | 0 Comments
Advanced NLU: Why You Need to Understand People to Help Them

Advanced NLU: Why You Need to Understand People to Help Them

Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.

June 3, 2020 | Artificial intelligence technologies, Customer Experience Management, From Our Experts, Natural Language Processing | 0 Comments
Not Your Father’s Next Best Action! Why Untimed Single KPI NBAs Don’t Cut It

Not Your Father’s Next Best Action! Why Untimed Single KPI NBAs Don’t Cut It

Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer

January 29, 2020 | Analytics, Customer Experience Management, From Our Experts | 0 Comments
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    Speeding the Transition to Smart Manufacturing with the Right Edge Solutions

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    Introducing CDInsights for Cloud Data Insights

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    Why You Must Simplify Your Edge to Accelerate Intelligent Retail

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  • Understanding Continuous Intelligence and Its Role in Security

    Understanding Continuous Intelligence and Its Role in Security

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    Observability with AIOps for Dummies – Moogsoft Special Edition

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    Edge Computing vs. Cloud Computing: A Primer

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    IoT Continues to Transform the Retail Experience in 2021

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    Digital Twin: Closing the Loop from Operations to Design

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    The Key to Digital Twin Adoption: Think Big, Start Small

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    The Economic Implications of Real-Time as They Relate to Data

    June 30, 2022 | 0 Comments
  • Consumer Fraud’s Rapid Rise: Key Areas of Focus for Public Safety Agencies

    Consumer Fraud’s Rapid Rise: Key Areas of Focus for Public Safety Agencies

    June 30, 2022 | 0 Comments
  • Supercharging the Data Flowing into Advanced Analytics

    Supercharging the Data Flowing into Advanced Analytics

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  • IBM MQ Prevents Message Duplication or Loss

    IBM MQ Prevents Message Duplication or Loss

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