Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.
AI and analytics enhance customer experience and cut costs.
Call centers have a lot of client data available to them, but it's often locked up in myriad legacy systems. Streaming analytics can help speed
Free Report: Download this white paper and learn how cognitive computing can help with enhanced call center customer satisfaction and make a call center's …
IoT-driven businesses will be monitoring, assuring and servicing customer minute-by-minute, all day and
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …
Instant access and 360-degree views of all customer and product data is mandatory to enable customer service representatives to operate more efficiently.
The banking and financial services industry has been moving toward an "omni-channel” presence in which the same customer services are seamlessly rendered, …