Data-driven Real Time Resolutions Aids Customer Support
Customer support is the primary human touchpoint a company has with its customers. Increasingly, new technology is being called on to deliver real-time …
How Artificial Intelligence is Enhancing Mobile App Technology
Artificial intelligence is changing the way users are interacting with their apps offering numerous possibilities for
Customer Experience Improvements Require Data Context
Solidifying an omnichannel, data-driven approach can accelerate a company’s digital transformation journey and drive business success.
3 Things Preventing Your Business from Being Remotely Consumable in the Era of Distancing
Without fail, the fastest moving and most resilient companies are laser-focused on two things: ecosystems and reducing
Call Center Conundrum: The Future is Flexibility
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
The Ultimate Guide to Enterprise Chatbots
Business bots will soon become a major customer communication
How Automation Helps MSPs Get to Market Faster than the Competition
By incorporating modern automation tools, MSPs can get to market faster and sustain a rapid growth
Advanced NLU: Why You Need to Understand People to Help Them
Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Not Your Father’s Next Best Action! Why Untimed Single KPI NBAs Don’t Cut It
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Inside McDonald’s Digital Transformation
Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.