The Ultimate Guide to Enterprise Chatbots
Business bots will soon become a major customer communication
How Automation Helps MSPs Get to Market Faster than the Competition
By incorporating modern automation tools, MSPs can get to market faster and sustain a rapid growth
Advanced NLU: Why You Need to Understand People to Help Them
Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Not Your Father’s Next Best Action! Why Untimed Single KPI NBAs Don’t Cut It
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Inside McDonald’s Digital Transformation
Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.
Verizon Adds Real-Time Intelligence to its Call Centers
AI and analytics enhance customer experience and cut costs.
How Call Centers Use Streaming Analytics for Real-Time Answers
Call centers have a lot of client data available to them, but it's often locked up in myriad legacy systems. Streaming analytics can help speed
How Cognitive Computing Improves the Call Center Customer Experience
Free Report: Download this white paper and learn how cognitive computing can help with enhanced call center customer satisfaction and make a call center's …
IoT Sharpens a Company’s Ability to See Around Corners
IoT-driven businesses will be monitoring, assuring and servicing customer minute-by-minute, all day and
5 Industries Where All Employees Will Be Customer Service Agents
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …