Customer support is the primary human touchpoint a company has with its customers. Increasingly, new technology is being called on to deliver real-time …
Artificial intelligence is changing the way users are interacting with their apps offering numerous possibilities for
Solidifying an omnichannel, data-driven approach can accelerate a company’s digital transformation journey and drive business success.
Without fail, the fastest moving and most resilient companies are laser-focused on two things: ecosystems and reducing
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Business bots will soon become a major customer communication
By incorporating modern automation tools, MSPs can get to market faster and sustain a rapid growth
Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer
Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.