How Intelligent Automation Promotes Call Center Success
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or …
Customer support is the primary human touchpoint a company has with its customers. Increasingly, new technology is being called on to deliver real-time …
Artificial intelligence is changing the way users are interacting with their apps offering numerous possibilities for
Solidifying an omnichannel, data-driven approach can accelerate a company’s digital transformation journey and drive business success.
Without fail, the fastest moving and most resilient companies are laser-focused on two things: ecosystems and reducing
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Business bots will soon become a major customer communication
By incorporating modern automation tools, MSPs can get to market faster and sustain a rapid growth
Where conversational AI shines is in adding proprietary language understanding algorithms on top of commonly used ones.
Reinforcement Learning-based Next Best Actions overcome limitations of traditional NBAs and offer better ways to personalize customer