How Cognitive Computing Improves the Call Center Customer Experience
Free Report: Download this white paper and learn how cognitive computing can help with enhanced call center customer satisfaction and make a call center's …
IoT Sharpens a Company’s Ability to See Around Corners
IoT-driven businesses will be monitoring, assuring and servicing customer minute-by-minute, all day and
5 Industries Where All Employees Will Be Customer Service Agents
As artificial intelligence and machine learning become more integral to customer service, all employees will have agent-assist tools at their fingertips -- but …
4 Ways Real-Time Data Improves Customer Service
Instant access and 360-degree views of all customer and product data is mandatory to enable customer service representatives to operate more efficiently.
Real-Time Customer Service Across the Channels
The banking and financial services industry has been moving toward an "omni-channel” presence in which the same customer services are seamlessly rendered, …