When technology comes up short and customers cannot resolve their issues through non-voice channels, they ultimately turn to agents.
Topic: Expert Systems
An expert system that uses artificial intelligence techniques and databases of expert knowledge to offer advice or make decisions.
Automating last mile delivery is poised for growth as direct-to-home services become essential to customers and a competitive differentiator for
The new benchmark could mark new advances in computer vision and tasks, allowing companies to rely more heavily on machines for mundane or dangerous
AI will help NetOps keep ahead of changes and help them to lead others through them.
The aim of the AI algorithm is to separate healthy patients from ill but asymptomatic ones based on coughing tone, feeling, and other
Automating underwriting can increase turnaround time exponentially, moving the needle from weeks or months to mere days.
Finance teams need to be able to take action in real-time without delay, thus enforcing employees to be more compliant with company
A joint system is already in use in several cities, helping them overcome disruptions from pandemics, reduce costs, and improve
Weak economic conditions and technical challenges make the short-term prospects for higher functioning self-driving cars unrealistic. Longer term, the marker …
IBM's tool will allow users to streamline maintenance decisions and move towards data-driven