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The 5 Pillars of a Modern Digital CX Platform

The 5 Pillars of a Modern Digital CX Platform

A modern low-code, digital CX platform is purpose-built to drive personalized customer engagements across channels without sacrificing development speed, app …

October 19, 2021 | Analytics, Data Security | 0 Comments
The Secret to Personalization at Scale

The Secret to Personalization at Scale

Real-time personalization allows businesses to build next-level relationships with their

July 29, 2021 | Analytics, From Our Experts, Real-Time Decisions | 0 Comments
4 Ways Automation and Big Data Drive Great Customer Experience

4 Ways Automation and Big Data Drive Great Customer Experience

Workload automation is the foundation of the digital transformation necessary to deliver a great customer experience

November 2, 2020 | Big Data, Big data platforms, Decision Automation, From Our Experts, Real-Time Decisions | 0 Comments
Emotion & Data Combine to Improve the Personalized Customer Experience

Emotion & Data Combine to Improve the Personalized Customer Experience

Machine learning is the only way to deliver personalized customer experiences at scale, which spark emotion because those are the experiences that resonate.

October 19, 2020 | Analytics, From Our Experts, Machine Learning | 0 Comments
Inside McDonald’s Digital Transformation

Inside McDonald’s Digital Transformation

Digital transformation is at the heart of McDonald’s efforts to improve customer experiences to retain current customers and bring back former customers.

January 6, 2020 | Customer Experience Management, Trending Now | 0 Comments
Survey Shines Light on Scope of Real Time Challenge

Survey Shines Light on Scope of Real Time Challenge

Despite the hype surrounding personalization and digital business transformation, not enough organizations yet fully appreciate what’s required from a data …

October 2, 2019 | Analytics, Real-Time Decisions, Real-Time Executive | 0 Comments
Swipe Right for Revenue: How Consumerization and Emerging Tech Impacts UX

Swipe Right for Revenue: How Consumerization and Emerging Tech Impacts UX

The consumerization trend has raised expectations for what we expect of our business applications. Improvements in the user experience (UX) is no

April 24, 2018 | Big Data, Business Strategies, Cognitive Computing, Retail, Trending Now | 0 Comments
How Trulia Uses Artificial Intelligence to Sell Homes

How Trulia Uses Artificial Intelligence to Sell Homes

Trulia’s VP of Data Engineering shares how Trulia uses artificial intelligence in a recommendation system for homes. Also discussed: limitations of

March 30, 2017 | Artificial intelligence technologies, Business Strategies, Trending Now | 0 Comments
How Real-Time Ads Boosted Waze Installs by 865 Percent

How Real-Time Ads Boosted Waze Installs by 865 Percent

With dynamic ads, Waze generated the app traffic it

September 20, 2016 | Sales and marketing, Sales, marketing, Trending Now | 0 Comments
Using a Graph Database as Music Recommender System

Using a Graph Database as Music Recommender System

Musimap graphs titles with 55 weighted variables to each music

August 9, 2016 | Customer Experience Management, Entertainment / Digital Media, Trending Now | 0 Comments
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    Understanding Continuous Intelligence and Its Role in Security

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