Prioritizing the customer experience is increasing in popularity, but in doing so, vast cultural, technological, and operational changes are
About Sarah Nicastro
Sarah Nicastro is Field Service Evangelist at IFS and the Future of Field Service. She has extensive experience covering the trends, technologies, and business drivers that significantly impact service-based businesses. Prior to joining IFS to create Future of Field Service, Sarah spent more than a decade as the Editor-in-Chief of Field Technologies Online. Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast, as well as bringing the IFS customer community together to collaborate, share best practices, and contribute valuable VoC (voice of the customer) back into IFS.