eBook: Streaming Analytics Turns Call Centers into Real-Time Operations.
Call centers have a lot of client data available to them, but it’s often locked up in myriad legacy systems. Streaming analytics can help speed response.
Call center representatives (CSRs) have tough, complex jobs. Dozens of times each day, they are asked to analyze a customer’s problem, cross-reference details from the caller with an existing profile or troubleshooting information, and deliver a satisfying result. Supervisors monitor the content and quality of each session and continuously push CSRs to make calls both faster and of higher quality. And, at the same time, they’re often the recipient of an inconvenienced customer’s frustrations.
Download the RTInsights and IBM eBook “Streaming Analytics Turns Call Centers into Real-Time Operations”.
eBook: Clickstream Analytics Takes Web Analysis to the Next Level.
Real-time availability has changed the world of clickstream analytics, driving a whole new world of actionable intelligence from your clients’ activities.
Every business wants to extract more value from its website.
Whether it’s increasing conversions, improving workflows, building a smoother customer experience, or offering targeted advertisements based on an understanding of visitors’ demographics, there are enormous opportunities for organizations that can implement the right strategy.