Collaboration with public sector e-services could be improved through the deployment of low-code platforms, which enable faster and more agile development.
The pace of digitization in the public sector has rapidly increased since the coronavirus pandemic, as citizens and government employees call for better access to public services online. Low-code may be able to help.
Accordingly, government departments have launched or are in the preparation stages of launching e-government or digital first services, to meet the rising demand.
There is an opportunity here for public sector departments to embrace maximum collaboration and access, by utilizing low-code development platforms that can make use of all resources while providing the department with ways to constantly iterate and deploy new solutions.
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“During the pandemic, public sector customers developed scalable, innovative digital solutions embraced by a range of policy makers and agencies,” said Mark Smitham, head of public sector EMEA at Mendix. “Today, there is no going back. Public agencies are expected to make decisions at speed and deliver value in real time. Governments can no longer operate in a reactive mode. In our complex, volatile era, the public sector must leverage technology to collaborate across multiple jurisdictions and successfully engage with constituents.”
The public sector is known for long-winded oversight and procurement procedures, and regularly going over budget due to the scope of projects. With a low-code development platform, the scope of the project can be contained into composable solutions, which can be tailored for future needs.
These low-code environments, built on open architecture, reduce the overall costs of a project while also adapting to changing requirements. “An adaptable, flexible low-code platform that extends the technology stack in a malleable way will allow service providers to stay current with changing technologies, partners, and services,” said Smitham.
Low-code not only reduces time and cost, but it enables collaboration with public services. Instead of applications that can only be used correctly by skilled workers, low-code provides government employees from all backgrounds with the opportunity to participate.