My Kentik self-service tool is a native portal within Kentik’s SaaS platform.
Network analytics company Kentik has launched My Kentik, a self-service analytics tool and native portal within the company’s SaaS platform. This tool enables communications service providers to get real-time, customized views of network data and share them with downstream providers. The company designed its network analytics platform to improve customer experience with deep, detailed insights that can be used for decision making, planning, troubleshooting and network optimization.
More and more businesses — across all industries — conduct business online. End customers want their service providers to do more than provide connectivity. Until recently, most CSPs focused on preventing incidents and outages to avoid financial damage. My Kentik offers CSPs a way to turn network data into value for both their businesses and end customers.
Key benefits of My Kentik include:
- Added top-line revenue from new network visibility, security, and performance features
- Reduced support and billing caseloads by providing customers with self-service access to analytics and insights about their service utilization
- Higher customer retention through increased service utilization and value
My Kentik extends and enhances the monitoring experience for internal departments and end users alike. It allows customers to see what cloud and SaaS applications drive network costs the most and which require the most utilization. This insight helps eliminate billing issues and improve network performance while giving real-time feedback to DevOps teams.