Saudi German Hospital Improves Patient Experience With AI

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AI bots will help improve patient intake and care management.

Saudi German Hospital (SGH) in Dubai has announced a partnership with robotic process automation company Automation Anywhere to develop AI-powered bots that will be used to help improve patient care and automate business processes for greater efficiency during the COVID-19 crisis.

“The addition of newest Automation capabilities will allow SGH hospital to add value and support caregivers in the treatment process by providing deeper insights on the patient’s specific condition, lifestyle & patient behavior in real-time,” said Dr. Reem Osman – Group CEO- Saudi German Hospitals UAE. “The cognitive and AI technology infusion will empower our Intelligent Patient Platform to expand competencies and deliver better outcomes.”

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The bots that Automation Anywhere will provide to the hospital will work in both the front and back offices to improve efficiencies in patient admittance, insurance billings, office management, and other business operations with the goal of improving business resiliency for Saudi German, which is one of the largest healthcare providers in the country.

The bots are expected to drastically reduce patient waiting times and improve the overall patient experience. Automation Anywhere and Advansys ESC worked with the hospital to identify areas that would benefit from the bots and opportunities to use them in its finance and insurance department, both of which experience high volumes of critical manual processes including pre-authorization, patient admittance, and insurance eligibility.

“Intelligent automation empowers healthcare organizations to perform more time-consuming, manual tasks, freeing up staff to treat an increased number of patients by improving hospital efficiencies,” said Milan Sheth, executive vice president, IMEA at Automation Anywhere. “Medical systems impacted by the global pandemic are seeing how automation technology can have a huge impact on a patient’s progress by implementing bots for processes, such as simplifying patient appointment scheduling, streamlining account settlements, and managing healthcare workflows. All of this time saved can go right back into patient care.”

Sue Walsh

About Sue Walsh

Sue Walsh is News Writer for RTInsights, and a freelance writer and social media manager living in New York City. Her specialties include tech, security and e-commerce. You can follow her on Twitter at @girlfridaygeek.

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