Call Center Conundrum: The Future is Flexibility
With the rise of virtual agents, split shifts provide an opportunity to improve both the agent and end-customer
Topic: From Our Experts
Top articles from our RTInsights Experts
6 Data Management Tips for Small Business Owners
Proper DataOps practices can ensure data is handled efficiently and it can be accessed and leveraged by everyone in the organization who needs
Finding Trust and Transparency in AI During Doubtful Times
To trust AI, businesses need reliable tools and applications that are frequently regulated and evaluated.
Why Data Intensity Matters in Today’s World
How DataOps helps bring people closer to the data and sets up a springboard for faster, better business
Buy Versus Build: Tips for Establishing a Common Data Model
A common data model lets organizations develop a real sense of how to extract insights from the data, and to do so quickly and
The Covid Crisis Has Dramatically Accelerated the Transition to Industry 4.0
We may look back at this time as the inflection point toward the "lights-out" factory of the future, and even "Industry
Bots are a One Trick Pony, It’s Time to Push Automation Further
What's needed is a more intelligent and holistic class of process automation that weaves together a combination of technology capabilities including RPA, …
Why Automotive Cybersecurity Needs Real-Time Threat Detection
Automotive cybersecurity tactics and protocols will have to adapt not just to changing threats, but also to changing models of how we utilize
Time to Market is Everything – Make it Happen with DataOps
A DataOps approach is about breaking down the barriers between people, technology, tools, and data to gain context and drive
Why CIOs are Turning to AI for Better Human Experiences
From automating mundane tasks to free up more time for IT workers to providing a simple, all-encompassing experience for users, AI is the key to simplification …